About Us

Frequently Asked Questions

How much are your eye exams?

While the cost of your eye exam may vary depending on your vision needs, at FYidoctors we always offer competitive pricing. The cost of your eye exam is also based on the fact that we use current technology (like our optomap® Retinal Scanner) that can detect eye diseases, cancer and other vision issues that traditional eye exams might miss. Contact your provincial health care provider to find out if your next eye exam is covered. Most provinces in Canada completely or partially cover both children's eye exams and seniors' eye exams

Why should I buy glasses from you instead of going online?

When it comes to buying glasses online, you get what you pay for. In fact, many online resellers feature products that are outdated, of lower quality or manufactured inexpensively overseas. It's also difficult, if not impossible, to ensure that your prescription and vision care needs are met exactly. In fact, a 2011 study in The Journal of the American Optometric Association found that almost 45% of people who bought glasses online received lenses with incorrect prescriptions. In many cases, customers have to visit their optometrist anyways to get their online frames adjusted for a more comfortable fit.

At FYidoctors, we offer a personalized, hands-on approach to vision care that ensures you have the exact eyewear you need. We offer Internal Freeform lenses that are specifically customized for your eyes using 3D digital imaging technology, offering a sharper and more focused vision experience. We can also help ensure your new eyeglasses fit comfortably and correctly to the unique contours of your face. It's personalized eye care that you simply can't get online.

Learn more about our Custom Fit Technology

Do you direct bill insurance providers?

At FYidoctors we are able to direct bill to most private insurance providers in Canada, as well as the Non-Insured Health Benefits Program under First Nations & Inuit Health, and the Interim Federal Health Program (where applicable). To see if your insurance program can be billed directly for your visit, contact your nearest FYidoctors location.

Are you accepting new patients?

Absolutely! At FYidoctors we're always accepting new patients. As Canada's largest and fastest growing eye care provider we have over 260 locations to serve you, offering competitive prices, current technology and an unparalleled experience. To become a new patient, contact your nearest FYidoctors location.

How long will it take to get my new glasses?

In general, the length of time can vary depending on your eye care needs and the eyewear you've chosen. Some patients are able to get their new eyewear within an hour or less. If you purchase Internal Freeform lenses (that are customized specifically to your eyes using 3D digital imaging technology) it can take on average roughly 2 weeks. That's because we manufacture these lenses ourselves at our Canadian facility to ensure the highest level of quality.

Learn more about FYidoctors' lenses

How often should I get my eyes checked?

Many people believe that there's no need to get an eye exam since they don't need corrective eyewear and haven't noticed any change in their vision. Unfortunately, this can lead to a huge range of issues. That's because, many eye diseases have no noticeable symptoms until the later stages of the condition—meaning you might have a serious vision problem and not even know it. 

That's why Health Canada recommends getting a comprehensive eye exam at least once every two years, even if you don't think there's anything wrong with your eyes. Children, seniors and anyone who wears corrective eyewear should get their eyes examined annually. As soon as you notice any change in your vision, you should book a comprehensive eye exam with FYidoctors.

Learn more about our eye exams

What are Internal Freeform lenses?

Like your fingerprints, no two eyes are the same. Unfortunately, most lens manufacturers adopt a "one-size-fits-all" approach. FYidoctors' Internal Freeform lenses are different, using current 3D digital imaging technology to create lenses that are customized just for your eyes, offering a sharper and more focused vision experience. In fact, a number of FYidoctors patients who have made the switch from traditional lenses to Internal Freeform have said the difference is like switching from regular TV to HD. It's that much clearer and sharper!

Learn more about FYidoctors' Internal Freeform lenses

What brands of eyeglass frames do you carry?

At FYidoctors we value fashion and style as much as you. That's why we feature a wide selection of designer frames to suit your style, budget and vision needs. We offer fashionable frames from some of the biggest brands in the industry, with names like Ray-Ban, Easyclip, ici, OGA, Versace, Nike, Gucci, Armani and more! Plus, we offer exclusive frame brands you won't be able to find anywhere else.

Learn more about the frame brands FYidoctors carries

Do you sell contacts lenses?

At FYidoctors, we offer a wide selection of contact lenses from major brands like ACUVUE® OASYS®, AIR OPTIX®, Biofinity and more. We also feature contacts for astigmatism and a wide variety of other vision issues, and we offer competitive prices and free exchanges if your prescription changes and your eye exam took place at FYidoctors. All of our contact lenses are also verified for accuracy and include personalized fittings and follow-ups with one of our Doctors of Optometry.

If you haven't had success with contact lenses in the past or have an eye condition that requires a custom design, we offer the Medmont Corneal Topography system, a device that uses current technology to measure your eye and create custom contact lenses to meet your unique eye care needs.  

Learn more about FYidoctors' contact lenses

What kind of warranty do you offer on your eyeglasses?

FYidoctors offer a 2-year warranty on regular priced lenses and frames, and a 1-year warranty on our value lenses and frames (including prescription sunglasses). For kids' eyewear, we also offer a one-time unconditional replacement on our exclusive frames and lenses for the first year (for the same prescription). For full details and additional advice on taking care of your eyewear, check out our Warranty & Eyewear Protection Page.

 

130 Davie St
Vancouver, British Columbia
604-669-7997