Eyewear Care & Maintenance

While FYidoctors prides ourselves on offering durable and dependable eyewear, we recommend the following steps to make sure your new eyeglasses or contact lenses last as long as possible.

Get a protective case: FYidoctors offers a variety of hard-shelled eyewear cases that can protect your glasses when you're not wearing them. Be sure to also use contact lens cases from a reputable manufacturer.

Clean your glasses with proper materials: We're all guilty of cleaning off our eyeglasses on our shirts or pants. Unfortunately, this can scratch your lenses, not to mention spreading dirt. Instead use disposable wet lens cloths, a clean microfiber cleaning cloth or a clean 100% cotton cloth.

Use cleaning sprays and solutions: Avoid using household glass cleaners that contain ammonia, bleach or vinegar as they can eat away at your lenses protective coatings and make them even more susceptible to scratches. Instead use either eyeglass lens sprays or warm water with a small amount of dish soap.

Use proper cleaning cloth: Be sure to dry your lenses with either a microfiber cloth or 100% cotton material.

Be sure to follow your FYidoctors optometrists' guidelines for the care and cleaning of your eyeglasses or contact lenses. If you have any additional questions on how to protect your new eyewear, contact your nearest Lunetterie Sears location.

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FYidoctors Exchange Policy

At FYidoctors we want to ensure you're happy before, during and after your visit with us. It's important to note, however, that your eyes may take time to adjust to your new lenses, especially if your prescription has changed.

That being said, if you're not satisfied with your lenses, simply bring them back to us within 30 days of your purchase and we'll be happy to replace them with a new pair of lenses of equal or lesser value. It's all part of our commitment to ensuring that you have eyewear that meets all of your vision care needs.

FYidoctors Warranty Information 

Below are the full details on FYidoctors' eyewear warranty policy.

Lenses

2-year warranty on regular priced lenses covering any defects in material and workmanship on anti-reflective and scratch coatings (includes prescription sunglasses).*

1-year warranty on all adult and kids value packages and discretionary sale products, as well as non-prescription sunglasses covering any defects in materials and workmanship on anti-reflective and scratch coatings.

Frames

1- to 2-year warranty on regular priced frames, covering any defects in materials and workmanship; manufacturer dependant (includes prescription sunglasses).

1-year warranty on all adult and kids value packages and discretionary sale products as well as non-prescription sunglasses covering any defects in materials and workmanship on anti-reflective and scratch coatings.

Kids (12 and under)

One time only unconditional replacement on FYidoctors Private Label frame and lenses for one year (must be the same prescription).

 

*Warranty takes effect 2 years from original purchase date and does not cover negligent damage or abuse inflicted on the frame and lenses, including that caused by excessive heat, normal wear and tear and non-warranty breakage. Some restrictions apply. Full warranty information available at the FYidoctors location where you purchased your product. Should you have any questions or concerns, please contact the FYidoctors clinic where you purchased your eyewear and they will be happy to assist you.

FYidoctors - Comox Valley

OPEN TODAY: 8:00 AM - 4:30 PM

Book an Appointment
340 - 11th Street
Courtenay, British Columbia
1-866-779-2020