What’s your current role at FYidoctors (please describe in your words what you do as the Practice Coach)?
My current role at FYidoctors is Practice Coach at the Surrey, BC location. It's a fun, yet challenging role that changes from day-to-day and allows me to be a coach to others around me. My ultimate goal is to create a positive culture where patients enjoy coming to my office and where staff enjoy coming to work every day.
What made you want to work in eye care?
I wanted to work in eye care after learning about the growth of the industry and the importance of vision care. I wanted to be a part of an organization that puts healthcare before profits and truly cares about the health and well-being of our patients’ eyes and overall health.
What do you love most about your job?
I love that each day is different and that I have the ability to motivate and inspire people each day to do better and be better – truly making a difference in people's lives.
What’s one of the most challenging parts of your job?
As a Coach, the most challenging part of my job is understanding that success looks different to different people. To fully help others grow and succeed, you need to be able to communicate effectively and to connect with each person individually.
What's your personal eyewear style?
I'm an aviator sunglasses man!
What’s one of your favourite moments from working at the clinic?
I enjoy breakthrough moments when staff or doctors step out of their comfort zone and try new things showing their vulnerability.
Where do you see the future of eye care going?
I see the future of eye care growing for years to come as we continue to educate people on the importance of maintaining healthy eyes. I see FYidoctors separating ourselves more from the competition as we focus our energy on improving the quality of the Patient Pathway experience in all of our clinics.
What’s your favourite eye-friendly snack?
I like carrots.
Where would we find you when you’re not at FYidoctors?
Probably out with the family, in particular out with my 3-year-old daughter playing at the playground or pool somewhere.
Do you photograph with a camera or your phone?
I use my phone to take pictures.
What are some of your favourite things to photograph?
I like photographing people, nature, and animals.
Are there any charities that you support, and why?
I currently support Optometry Giving Sight, the CNIB, the MS society and the Children's Hospital. I've been fortunate to have met many great people from each of these organizations and I've been very impressed with their level of dedication and support of those in need. Truly inspiring!
You recently won Coach of the Year at the National Coaches meeting at the beginning of October. What does coaching mean to you?
This was such an amazing honour, winning this award. To me, this is a total team award as I could not have achieved any of this without the support of my team of doctors and staff. We have gone through many changes this year and it has been so great to see the teamwork and buy in from everyone on my team. As Coach, it makes me really proud to see the growth and support from each member of my team. All their efforts are truly appreciated and make me proud to be their coach!